General
The “Trust” means The Norfolk Wherry Trust.
The “Lead Passenger” means the person or entity who booked the trip. This could be the Charterer for a private charter, the group leader for a group booked on a day cruise or an individual travelling alone. The “Lead Passenger” must be aged 18 years or over.
The Bookings Secretary (or authorised deputy) is the Trust Officer responsible for all aspects of administration of day cruises and charters.
Non-standard arrangements (e.g. overnight stays) will be set up on an individual basis by the Bookings Secretary as a variation to these standard Terms & Conditions.
Communication
All communication will be through the online booking website (https://sail.wherryalbion.com) with emails from/to the Bookings Secretary being a secondary mechanism. Telephone calls will only be made in situations such as short notice cancellation and alteration due to for example adverse weather or river conditions. Additionally, once a charter or day cruise place has been paid for, Skippers may communicate by telephone and/or email with the Lead Day Cruise Passenger(s) or Charterer to initate contact to enable the day cruise or charter to be conducted in a mutually acceptable manner.
The Trust is operated entirely by volunteers. We aim to respond within 3 working days to all communications and requests but this is not guaranteed.
Acceptance Of Terms And Conditions
By paying the full remittance, it will be assumed that you agree with the Trust’s Terms and Conditions. It is not necessary to return a signed copy of any contract. All bookings incur a fee charged by our provider FareHarbor – acceptance of this fee and their Terms and Conditions is non-negotiable.
Times(s) Of Hire
Unless otherwise agreed in writing, day trips will begin at 9am and finish no later than 4pm. Half day trips will begin at either 9am or 1pm for morning or afternoon trips respectively finishing at 12pm or 4pm accordingly). The Skipper reserves the right to depart at the agreed time if passengers are late in which case there will be no refunds of monies paid.
Passenger Numbers
The MAXIMUM number of persons on a private charter must not exceed 12, including children of any age. The maximum number of day cruise passengers of all ages must not exceed those tickets booked. The Trust is required to record the names of everyone on board prior to departure.
Safety
Albion was not designed as a passenger carrying boat. Although the Trust has made changes below deck for your comfort and convenience, externally Albion is still a cargo boat. Moving about on deck (keeping off the hatch covers) requires thought and care.
Before the trip commences the crew will give a full safety briefing to all. The Lead Passenger must ensure their party pay full attention.
Life Jackets
The Trust supply life jackets and it is required that our life jackets are worn at all times whilst on deck or in the tender.
The Trust has available several types of life jacket for adults and children – but do not provide life jackets for infants. Wearing a lifejacket is only effective if it is properly worn and of the correct size. The crew will assist in the correct fitting of life jackets.
Medical Conditions And Disabilities
The Lead Passenger is responsible for ensuring any medical conditions or allergies that the Crew need to be aware of, particularly if bringing medicine in case of an event on the day, are notified to the Skipper before departure.
The Crew are not permitted to administer or be responsible for any form of medication or treatment during the charter (the one exception being emergency First Aid). Albion carries a basic First Aid Kit and a defibrillator and our crews have basic First Aid Certification.
If any of the party has a medical condition or disability that may be affected by being aboard for the duration of your charter the Skipper should be informed prior to departure.
Refund and Cancellation Policy
This is set out here.
Privacy Policy
This is set out here.
Skipper’s Decision
In all matters onboard, the Skipper’s decision is final. Extreme weather conditions or other events could result in cancellation on the day. No responsibility can be accepted for any loss occasioned through delay, accident or weather conditions.
Skipper’s Essential Role
Albion is chartered with a Skipper and Crew. Under no circumstances will the passengers be permitted to navigate Albion without the Skipper. The name of the rostered Skipper is shown where known on the booking form but the actual individual assigned on the day may be be different for operational reasons.
NWT Member Discount
NWT Members are entitled to a discount on sailing experiences (except Short Sailing Trips and the purchase and redemption of Gift Certificates) subject to certain conditions. The discount is applied by use of a coupon code when making an online booking. Only one coupon code can be applied per booking. A coupon cannot be applied retrospectively. Some coupons are dependent on the length of NWT Membership.
Coupons are based on the “honesty box” principle – it is expected that only fully paid up members make use of a coupon.
Audit checks will be made periodically and the Lead Passenger will be contacted for clarification and possible remedial action in any case of doubt. The Trust reserves the right to remove the entitlement to any or all discounts for any person considered to be in breach of the “honesty box” principle – the decision of the Bookings Secretary will be final and binding. Failure to make up the sum paid to the full due amount within seven days of notification may result in the booking being cancelled – see the “Cancellation by Norfolk Wherry Trust” clause in the Refund and Cancellation Policy.
There is no restriction on the number of times a member discount can be applied in a sailing season. However, given the objectives of the Trust, members are asked to consider the aggregated total of member discounts in the context of their annual subscription amount.
Coupon codes are published in the NWT Journal and should not be made known to non-members.
Gift Certificates
- Gift Certificates are valid for the May-September 2026 Sailing Season only.
- Gift Certificates will be withdrawn from sale before September 2026 but NWT reserves the right to withdraw them from sale at any time without prior notice.
- The expiry date is 30 September 2026 and the coupon code(s) associated with a Gift Certificate must redeemed for a sailing experience departing before that date.
The recipient of the Gift Certificate must make a booking through this Online Booking System for an eligible type of Sailing Experience and must redeem the unique Coupon Code(s) on each Gift Certificate at checkout. All bookings are subject to the Terms and Conditions set out on this website subject to these variations:
- In the event of a cancellation by NWT refunds will not normally be made but arrangements will be made to carry forward the benefit in the form of a re-issued Gift Certificate which may have to be for the following season.
- In the event of cancellation of any booking (made using a Gift Certificate) by the recipient, no refund will be made under normal circumstances.
- If a refund of a Gift Certificate is made, it will be made through the Online Booking System by means of a return of funds onto the card of the original purchaser of the Gift Certificate(s).
- Block bookings of a Day Cruise using Gift Certificate Coupons is not permitted – please contact the Bookings Secretary if you are considering organising a large group or party as a Charter of Albion is more appropriate in this situation.
- Member Discount is not applicable to either the purchase of Gift Certificates or Sailing Experience tickets booked using a Gift Certificate.
- Gift Certificates cannot be applied retrospectively to a booking.
- The decision(s) of the Bookings Secretary will be final and binding in all cases.
Please do not hesitate to contact the Bookings Secretary using this form if you have any queries prior to purchasing a Gift Certificate.
Catering
The Lead Passenger is responsible for their arrangements for their group. The Crew will endeavour to provide basic teabags, instant coffee, sugar and non-potable water. Additionally they will endeavour to supply semi-skimmed milk for day cruises and SSTs ONLY. For private charters, the Crew will not supply milk. Further information is here.
Departure Points
Most Day Charters and Day Cruises depart from and return to our Ludham Base but other departure and return points are occasionally used. A map and address with postcode can be seen by following the relevant link:
This page was last reviewed on 30th October 2025.